Order Update 3rd April
I deeply appreciate your patience and understanding in regards to outstanding orders. I know that my communication regarding your order status has been quite confusing and I sincerely apologise for any inconvenience this may have caused.
Please know that I have been diligently working through various issues related to capacity, quality, and supply challenges, and I am hugely relieved that once the holiday periods are over orders will be printed and shipped daily from both Australia and Turkey. They will be cut and packed by the supplier, and so in most cases you will receive and expedited delivery as well.
Ramadan Holiday
The Ramadan Holiday will Impact orders from Turkey. At the time of the last communication I was not aware that the holiday was over a 10 day period. This week they are printing Midweight Cotton, Voile and Sateen that was ordered in 2023 but it cannot be shipped until they return from holidays after the 15th of April.
Australian Printed Fabric
Designs are being printed in Australia on Midweight Cotton and Tencel Linen and will start shipping at the end of this week. I am currently sampling more Tencel Linen Designs so I can expedite more orders on Tencel Linen that will be held up by the Ramadan Holiday.
New Orders: In most cases, if you have an existing order it will be combined with any new orders, so the wait on any new orders is much less. This does not apply to orders that are being printed and shipped this week (See Design List Below)
Priority Orders: Orders printing this week prioritise those placed in 2023, followed by 2024 orders after Ramadan.
Continuous Operations Orders will continuously roll out from the 15th of April onwards to catch up on lost time.
Shipping Efficiency Orders will be shipped directly from the supplier, reducing delivery time.
Your Order Status
The orders being prioritised this week are all placed in 2023. As soon as more specific information comes to hand I will update this page and send emails.
If the impact of the Ramadan Holiday is not acceptable to you and you would rather have a refund or a replacement please let me know by emailing me nerida@neridahansen.com.
Otherwise, thank you for entrusting me to deliver your beautiful products, I am so grateful for your ongoing patience and support, and we look forward to delivering your fabric soon.
Communication:
Don't hesitate to email me at nerida@neridahansen.com. I totally understand that you may not want to wait any longer, and will honour refunds, or try to expedite your order if you relied on the fabrics arriving before a certain date.
You can also call me on +61 0417389355 after next Tuesday.
Design List