Copyright and Trade Marks

The entire Nerida Hansen Fabrics website contains copyright material, brand names and other trademarks that are protected. The use of 
any material on this site (including reproduction, modification, distribution, republication, display or communication of any kind) is strictly prohibited. 
Currency / GST

All sales are made in Australian Dollars and include Australian Taxes (GST)

Freight Costs

We have recently shifted from Flat Rate shipping to Subsidised Shipping rates. Our regular customers may notice a slight increase in shipping rates in 2019, which is due to rising costs of doing business. 

Delivery & Shipping 

As a minimum we ship our orders every Tuesday and Thursday, so please allow at least a week for delivery of most orders. We use the fastest service applicable to your delivery area, including Australia Post, Couriers Please and Fastway. You will receive an automated notification when your shipping is booked.

Multiple Order Policy

In most cases, we are unable to combine multiple orders that were made by the same customer, so please be careful with your selections.

Return Policy

Please notify us within 7 days of receiving your goods if you are not satisfied. Email us at happyhelpers@neridahansen.com citing your reason  and we will endeavour to look after you as best we can. Shipping & handling charges are not included in refunds for change of mind. Any refunds given are made by reversing the original sale on credit card or paypal.

Privacy Policy

We are committed to protecting your privacy and any information you share with us and will not sell or share any information to any third parties.

Our website uses cookies, which are small data files placed on a browser that recognise you when you visit. We also use re-marketing strategies which you may notice across other platforms and social media channels  This activity is able to track movements of people through our site, which we may use to market and re-market our products. Even though identifiers do not contain any personal information, You may set your web browser to not accept cookies and we aim to set our re-marketing to reduce reminders to the same person.

If you decide to opt-in to our mailing list you may receive promotional emails- if anytime you would like to unsubscribe this will be possible by clicking links we provide at the bottom of each mail.

Our Store - Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).